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Tag: SEPTA

SEPTA’s Leslie Richards:  Passionate Out of the Box Innovator-in-Chief

December 18, 2021 0 Comments

What I call “out of the box” innovation is the road less traveled for many if not most public and nonprofit organizations for a number reasons.  Out of the box innovation focuses on addressing issues – change challenges in the form of both problem and opportunities – that force an organization outside the “box” of its current mission and operating plan/budget.   Perhaps the most formidable barrier making this kind of innovation the exception to the rule is the very normal human resistance to significant change.  But a close second is the absence of really strong, hands-on chief executive leadership.  I’ve … Read the rest

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GM Jeff Knueppel Walks the Employee Engagement Talk at SEPTA

February 4, 2019 0 Comments

Early in my career I experienced at close range a CEO not walking his talk.  I was serving as chief of staff to the president of a large three-campus community college.  With the urging of his board’s officers, my boss decided that he needed to focus far more heavily on the institution’s external agenda – specifically, on building close working relationships with the chief executives of critical stakeholder organizations like the community foundation and neighboring universities.  So, as a strategy to buy precious time for his expanded external role, the president tapped his executive vice president to become the college’s … Read the rest

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