Tag: transit innovation
CEO Andre Colaiace on Access Services Innovation in Response to Covid-19
In my experience, significant, well-planned, and capably executed organizational change is the exception to the rule, for a number of reasons, perhaps most importantly the normal human resistance to changing. Well, I’m pleased to report that Access Services in Los Angeles County has beat the odds.
When you watch Andre Colaiace, Executive Director of Access Services, describe the safety and service innovations Access has implemented in response to Covid-19 in the video interview I recorded with him recently, you’ll understand why Andre has been such a successful Innovator-in-Chief at the helm of Access Services. Four keys to effective change leadership … Read the rest
The Change Investment Portfolio: A Practical Tool For Transformational Change Leaders
The November 6 post at this blog features Andre Colaiace, Executive Director of Access Services in Los Angeles County, CA, as a prime example of a new-style chief executive: the Transformational Change Leader. The post describes 5 key attributes of CEOs who succeed at leading transformative change, including being “laser-focused” on very concrete change initiatives that are the polar opposite of the “Christmas list” of goals found in traditional long-range strategic planning tomes.
My and David Stackrow’s book Building a Solid Board-CEO Partnership (www.governanceedge.com) describes a very powerful change-focused planning logic and methodology that have been developed and … Read the rest
Traveling the Road Less Traveled: a Conversation with Change Master Ben Limmer
In my book Leading Out-of-the-Box Change (Governance Edge, 2012), I call really significant, self-planned and self-managed innovation and change a “road less traveled,” observing that it “is not only extraordinarily difficult to accomplish, it’s also the distinct exception to the rule.” One of the most important potholes you can expect to encounter on this little-traveled road has disrupted many more than one change journey: the very natural and virtually inevitable human resistance to change. Indeed, my long experience working with nonprofit and public organizations has taught me that the psychological – often viscerally emotional – resistance to change tends to … Read the rest
Beware of the Emperor’s New Clothes Syndrome
“You’re pretty obviously over your head and can’t really understand what we’re doing. Instead of getting people riled up, why don’t you get yourself up to speed and join the team?” This is what I was told in so many words several years ago – early in my public management career – when I had questioned the progress that a consulting team reported it was making in upgrading the financial management system of a large public transportation agency. Reflecting on that experience years later, I think what was at work was a modern version of that classic cautionary tale, “The … Read the rest
Leading Innovators-in-Chief: Disney’s Robert Iger and DART’s Gary Thomas
“What can I do to get my board meaningfully engaged in leading innovation and change in my authority?” I hear variations of this very important question quite often from transit chief executives in my one-on-one governance coaching sessions and educational workshops. There’s no simple answer, but the indispensable first step is to make sure you understand what’s going on in the rapidly evolving field of change planning and management. One thing for sure: traditional comprehensive, long-range “strategic” planning – for arbitrary periods like three or five years – is a blunt innovation tool. Experience has no doubt taught many if … Read the rest
The Creativity-Innovation Nexus: Part One of Our Creativity Series
The innovation process – and the role of the chief executive as your authority’s “Chief Innovation Officer” – has been a major focus of this blog, and several posts have featured real-life cases of successful implementation of significant innovation initiatives. Our focus on innovation makes the best of sense in light of the challenges facing all transit authorities and other public/nonprofit organizations in these times of rapid change. Building your authority’s capacity to innovate is the key to future stability and growth, and standing pat, clinging to the present, is a sure-fire recipe for decline.
Up to now, our posts … Read the rest
Comet CEO John Andoh Wearing the Innovator-in-Chief Hat
Experience has taught me that successfully implementing significant out of the box change initiatives depends on the strong leadership of a chief executive officer wearing what I call the “Innovator-in-Chief” hat. CEOs I’ve observed over the years succeed at the Innovator-in-Chief role have without exception been what I think of as “change-savvy.” This means that:
They’ve been technically very knowledgeable about best practices in the rapidly changing area of change planning and management, which means they haven’t been wedded to conventional planning wisdom and out-of-date approaches. You’ll never hear a change-savvy CEO extolling the virtues of traditional long-range (or “strategic”) … Read the rest
Board Chair Trudy Bartley and CEO Joanna Pinkerton on Breaking the Traditional CEO Mold at COTA
Traditionally, at the top of the list of qualifications public transit boards specify when recruiting candidates for the CEO position is in-depth operational experience. So it’s no surprise that over the years the great majority of vacant CEO positions have been filled with executives who have worked their way up the operational ladder in one or more transit authorities. This operational bias is easily understandable. Even small to medium-sized transit authorities are incredibly complex organizations – both operationally and technically – and it’s only natural to want an executive in the top spot who can keep the buses and trains … Read the rest
Donna DeMartino: Playing the Chief Innovation Officer Role With Gusto at San Joaquin RTD
Over the past quarter-century I’ve learned that the public transportation authorities that are really good at getting significant, out of the box innovation and change accomplished are invariably led by a CEO who is passionately committed to playing – and well prepared to play – what I call the Chief Innovation Officer role. The CEO is the only person in your authority who can wear the Chief Innovation Officer hat for the simple reason that no one else brings to the change game the formal authority, influence, access to resources, and time required to spearhead an out-of-the-box innovation effort and … Read the rest
CEO Brad Miller’s Podcast on Tweaking PSTA’s Business Model
In a rapidly changing environment, one of the preeminent keys to making sure your authority thrives and grows is for you, as your authority’s CEO, to take the lead in updating its business model, wearing what I call the “Innovator-in-Chief” hat. Therefore, I’m pleased to share the fourth podcast in this blog’s ongoing series on public transit business model updating, featuring Brad Miller, Chief Executive Officer of Pinellas Suncoast Transit Authority, who describes mobility on demand initiatives launched on his watch. After listening to Brad’s highly informative podcast, you might want to take a look at one or more of … Read the rest
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