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Tag: RTS

Blazing Trails on the Diversity and Inclusion Front at RTS

February 16, 2018 0 Comments

In Changing By Design (Jossey-Bass, 1997), I recount a real-life example of the difference between what Chris Argyris calls “espoused theory” and “theory in practice.”  Early in my career I worked closely with a young, ambitious, fast-track college chief executive who was an avid consumer of the latest management thinking and could go on at length about one innovative technique or another.  A favorite hobbyhorse of his was participatory management and team building.  Waxing eloquent on the subject of teamwork as a key to organizational innovation, his eyes would tear up on occasion – he was that sincere.  His espoused … Read the rest

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CEO Bill Carpenter On RTS’s Award Winning New Transit Center

June 7, 2016 0 Comments

The Regional Transit Service’s award-winning Transit Center, which was named 2016 Project of the Year by the American Public Works Association, is not only a triumph of customer-focused, aesthetically pleasing design and meticulous construction management.  This strikingly handsome, state of the art facility in downtown Rochester, New York is also the product of RTS Chief Executive Officer Bill Carpenter’s close partnership with his Board of Directors and his aggressive outreach to key community stakeholders, including local elected officials.

As Bill recounts in this fascinating new podcast, his years of executive experience in business  imbued him with a strong customer orientation … Read the rest

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