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Tag: transit board engagement

CEO Andre Colaiace on Access Services Innovation in Response to Covid-19

February 8, 2021 0 Comments

In my experience, significant, well-planned, and capably executed organizational change is the exception to the rule, for a number of reasons, perhaps most importantly the normal human resistance to changing.  Well, I’m pleased to report that Access Services in Los Angeles County has beat the odds.

When you watch Andre Colaiace, Executive Director of Access Services,  describe the safety and service innovations Access has implemented in response to Covid-19 in the video interview I recorded with him recently, you’ll understand why Andre has been such a successful Innovator-in-Chief at the helm of Access Services.  Four keys to effective change leadership … Read the rest

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The Zoom Muzzle Syndrome Redux

November 30, 2020 0 Comments

My August 6 post at this blog, “Combatting the Zoom Muzzle Syndrome (ZMS),” begins by pointing out that Zoom has proved to be a very effective vehicle for holding virtual work sessions at which participants can reach consensus on complex matters, such as an updated board committee structure, without exposing them to Covid-19.  I go on to say, however, that generating intense participant engagement in addressing really complex issues – the kind of participation characterized by robust discussion and really critical questioning – has proved to be a real challenge when employing Zoom video conferencing.   As I say in that … Read the rest

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Not Much Glamour – But What Looks Like a Sow’s Ear is Really a Silk Purse

November 9, 2018 0 Comments

“That doesn’t really sound very CEO-like” That was the initial reaction of a transit GM in our coaching session last year when I suggested that he put on what I called the “Chief Governing Process Designer Hat.” We were discussing an issue he’d identified in our session a couple of weeks earlier that he’d described as “terribly worrisome.” In a nutshell, although his relationship with the 15-member board seemed generally OK as far as he could tell – with no severe tension points or other obvious problems – he had a gut feel that most if not all of his … Read the rest

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Caveat Emptor: an Axiom All Really Board-Savvy CEOs Take to Heart

October 19, 2018 0 Comments

To judge from participants’ questions during and after the workshop that Dave Stackrow, Carm Basile and I presented on September 25 at the APTA Annual Meeting in Nashville, one of the concepts we discussed that struck a real chord was that “board-savvy” transit CEOs are a preeminent key to building a solid board-CEO partnership that can withstand the inevitable stresses and strains at the top of every transit authority.   And one characteristic of board-savvy CEOs that sparked the most discussion during our workshop was the ability to spot dubious assumptions about the rapidly changing field of transit governance that we … Read the rest

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Not Much Glamour – But This Apparent Sow’s Ear Is Really a Silk Purse

July 6, 2016 0 Comments

“That doesn’t really sound very CEO-like”  That was the initial reaction of a transit GM in our coaching session a couple of years ago when I suggested that he put on what I called the “Chief Governing Process Designer Hat.”  We were discussing an issue he’d identified in our session a couple of weeks earlier that he’d described as “terribly worrisome.” In a nutshell, although his relationship with the 11-member board seemed generally OK as far as he could tell – with no severe tension points or other obvious problems – he had a gut feel that most if not … Read the rest

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